Medical Records
Beacon Orthopaedics & Sports Medicine has teamed with Sharecare Health Data Services to fulfill all requests for medical records. This includes all information related to your treatment with our providers, imaging such as x-rays and MRIs, and billing information.
How to Request Your Medical Records
Option 1 – Online: You can complete your medical records request online by filling out the embedded form below. Start by clicking on the button that says, “Ok, Let’s Go!” You will be required to provide a valid email address and a government-issued ID. This is to protect your health information and verify your identity. If you are using Internet Explorer, you will need to save a jpeg copy of your ID to your computer/device. Internet Explorer is unable to connect to webcam devices. This link is intended to be used by patients only.
Please note – while it shows as an option to release your records, in-person pickup is not available. Choose from either secure email or mail only.
Option 2 – Paper Authorization Form: If you are unable to complete the electronic form, you can print the paper form by clicking here. Once completed, you can return the form one of three ways:
By fax: 858-430-4900
By email: [email protected]
By mail: Beacon Orthopaedics & Sports Medicine, Attn – Medical Records, 500 E Business Way, Cincinnati, OH 45241.
This fax number and email address are only for completed authorization forms completed by the patient.
Frequently Asked Questions
Who can request medical records?
Only the patient or a parent/legal guardian can sign the Authorization to Release Protected Health Information form. If you are requesting medical records on behalf of a patient or acting as the patient’s representative, please include a copy of the patient’s Durable Power of Attorney for Healthcare/Conservatorship with the Authorization Form.
How long will it take to receive my records?
Your request will be processed within seven business days. If you choose to have your records mailed, please allow adequate time for the postal service to deliver your information (in addition to the seven business days).
How do I check the status of my request?
You can go to https://recordstatus.sharecare.com.
How do I talk to someone about my request or the request process?
Contact a support representative by calling 513-354-3736, Monday-Friday, from 8:30am-4:30pm EST (closed major holidays).
Can I pick up my records in person?
Records can be emailed or mailed – they cannot be picked up at any of our facilities.
What if I am completing the authorization form for my FMLA or disability paperwork?
A paper authorization form must be completed and sent to the Beacon representative helping you with your paperwork, not to Sharecare. Not sure who you need to talk to about your FMLA or disability paperwork? Contact Beacon’s Call Center at 513-354-3700 for assistance.