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Medical Records

Beacon Orthopaedics & Sports Medicine has teamed with Sharecare Health Data Services to fulfill all requests for medical records. This includes all information related to your treatment with our providers, imaging such as x-rays and MRIs, and billing information.

Frequently Asked Questions

Who can request medical records?

Only the patient or a parent/legal guardian can sign the Authorization to Release Protected Health Information form. If you are requesting medical records on behalf of a patient or acting as the patient’s representative, please include a copy of the patient’s Durable Power of Attorney for Healthcare/Conservatorship with the Authorization Form.

How long will it take to receive my records?

Your request will be processed within seven business days. If you choose to have your records mailed, please allow adequate time for the postal service to deliver your information (in addition to the seven business days).

How do I check the status of my request?

You can go to https://recordstatus.sharecare.com.

 

How do I talk to someone about my request or the request process?

Contact a support representative by calling 513-354-3736, Monday-Friday, from 8:30am-4:30pm EST (closed major holidays).

Can I pick up my records in person?

Records can be emailed or mailed – they cannot be picked up at any of our facilities.

What if I am completing the authorization form for my FMLA or disability paperwork?

A paper authorization form must be completed and sent to the Beacon representative helping you with your paperwork, not to Sharecare. Not sure who you need to talk to about your FMLA or disability paperwork? Contact Beacon’s Call Center at 513-354-3700 for assistance.